Scott Lindsay asked: How do you make the environment in your business conducive to team building? In the past this was often done with merit pay raises, employee of the month awards and other performance based incentives and gifts. Many businesses that are interested in team building today are finding that these approaches do not […]
Category: Improving Team performance
Martice E Nicks Jr asked: I met with a prospect the other day and he asked me “What do high performance managers do differently than average managers?” I paused for a moment, scanned the long list of behaviors in my mind; distilled my answer down to the critical few things and told my prospect… High […]
Ella Wilson asked: It is the participating cricket world cup teams that make the event all the more interesting for fans. Well, if their favorite team is not participating in the tournament their levels of interest in the tournament will be low. In the world cup, which will be held in West Indies, all the […]
Barbara Brown, PhD asked: Given that teamwork is mostly about what benefits the team, how do you encourage individual team members to do their best?  You explain how performance that benefits the team also benefits the individual. For example, suppose you wanted individual team members to: 1. Meet deadlines for completing individual team tasks in a […]
Marketing Team asked: Even you have a good customer services and the good policy but the success of the call centers depends on the agents. The agents are the first person to make a contact with the customers. The sound or voice of agents has a direct result on the degree of satisfaction that customers […]
Dennis Arthur asked: One thing that quickly becomes apparent when digging into NFL game data from the past decade-and-a-half is the fact that underdogs have had a decided edge versus the spread. Since 1994, there have only been 3 seasons where favourites actually turned a profit overall (1998, 2005 and 2007) while a total of […]
Naz Daud asked: For most successful businesses, team building is crucial because it enables the managers and owners to build relationships with their employees. Team building improves a business’ profitability in many different ways. It helps the organization’s staff members to get to know each other and interact better. They learn to value their contribution […]
Barbara Brown, PhD asked: Even if you have all the right electronic tools to manage employee performance, effective performance management still comes down to “what you do and what you say†as a manager. Employees are motivated by how you interact with them on an ongoing basis; not by quarterly, semi-annual, or annual conversations.  […]
Sam Miller asked: Call Centers, or customer services receiving and transmitting multiple requests by telephone, were introduced as offshoots of telecommunications providing streamlined service for consumers of large companies with extensive customer support needs. Normally, a call center is able to handle a considerable volume of calls at the same time, i.e. to screen calls […]
Donald Mitchell asked: To accomplish performance breakthroughs, you need to learn and continually use all eight steps of the performance breakthrough process in the correct order. The steps are listed here: 1. Understand the importance of measuring performance. 2. Decide what to measure. 3. Identify the future best practice and measure it. 4. Implement beyond […]