Leadership Styles

Team Building: Leadership Strategies to Address Today's Most Common Team Building Problems

Gayle Lantz asked: Despite best team building efforts, many organizations are still operating on low power when it comes to producing desired results. They’ve invested time and dollars in events that supposedly help team members bond and function coherently, yet results are short term at best. So what’s the problem? Every situation is unique, but […]

Improving Team performance

Do you Know Success of Call Center Depends on Agents “sound” Affects

Marketing Team asked: Even you have a good customer services and the good policy but the success of the call centers depends on the agents. The agents are the first person to make a contact with the customers. The sound or voice of agents has a direct result on the degree of satisfaction that customers […]

Feedback and Rewards

Be Careful What You Reinforce: Feedback and Coaching

Richard L. Williams, Ph.d. asked: />An employee’s effort, commonly referred to as “work,” consists of the behavior(s) that he or she performs while on the job. Effort has been described as being on a scale of high, medium, or low. An employee’s performance is the results, and is the product of effort (work) and behaviors. […]

Managing Performance / Setting Goals

Creating a High Performance Customer Service Management Team

Rosetta Carrington Lue asked: Organizations today face a multitude of challenges; baby boomers fast approaching retirement eligibility, global economy, aging workforce, need for knowledge workers, war for talent, tight budgets, changing customer demographics, increasing health care costs, etc. This has left many organizations wondering how they will fill future leadership positions. To be successful an […]

Transformational Leadership

Career Success – the Master Key to Getting your Teams Working Together Efficiently and Effectively

Linda M. Lopeke asked: A powerful shared vision is essential for effective teamwork. It?s critically important to recognize that your teams do not hit the starting line being of one mind or sharing a common sense of purpose. Anything you try to do in business (or in life) that involves working together with others will […]

Problem Solving

Road Map For Six Sigma Trained Green Belts

Tony Jacowski asked: Green Belts are those employees of the organization who undertake various Six Sigma activities part-time, under the guidance of the Black Belts and work towards achieving the objectives and goals. The Six Sigma trained Green Belts undertake short projects that do not require extensive training. Some organizations are now training the Green […]