Paul Deis asked: This article is also available on our website: PROACTION – Generating Best Practices. It is an excerpt of a paper originally written by George Miller, Founder of PROACTION. It has been modified and updated by Paul Deis, PROACTION CEO. INTRODUCTION Objective: • To help enable process improvement for better performance—do it better, […]
Category: Improving Team performance
Kevin Sinclair asked: Continuous process improvement is a systematic approach to achieve both incremental and breakthrough improvements in processes. This results in effective, better and more efficient ways in producing products or services. Why is continuous process improvement important? The world is changing daily. If you do not keep up with the changes that are […]
Barbara Brown, PhD asked: Do you have an employee who just loves to organize things? They are always putting labels on things, creating new processes for storing items, or designing different approaches for capturing information. If you do have an employee who relishes these activities, use this desire to encourage improved or continued performance. How? […]
Barbara Brown, PhD asked:  As humans, we try to avoid what we dislike. As managers, you can use your knowledge of what employees dislike to encourage improved performance. How? By explaining to employees how doing a better job could help them avoid the things they dislike. The good news is that you will know […]
Arthur F Carmazzi asked: The evolution of inventing High Performance Teams Does a team’s influence affect an individual’s personal competence? The answer is an obvious “Yes”, so the real question is how to make that influence one that improves performance instead of deteriorates it. If you wish to influence the dynamics behind […]
Nazeer Daud asked: team building is a worthwhile and effective exercise for improving productivity and efficiency. That said, most business owners treat the concept of team building with some skepticism and disdain, despite the tangible benefits it can bring to a team of employees. From the largest organization down to the smallest, team building and […]
Charles M. Bonasera asked: In my work with athletes from many different sports representations there are some universal principles that apply to all sports. Some of the sports represented were amateur and national competitor figure skaters, gymnasts, tennis players, track and field contestants, amateur and professional hockey players, Olympic skiers, equestrians, golfers, swimmers and divers. […]
Marketing Team asked: New technologies are leading the way in the evolution of the contact center. By the revolution in communication and information technology have led to a boom in call centers across the world. Call centers use different technologies to join with a customer. As focal points of communications, contact centers were the first […]
Shaun Parker asked: In the UK customer service is not nearly as good as our transatlantic counterparts. The Americans and Canadians take great pride in providing a service with a smile. It goes well beyond staff spitting out a gimmicky ‘have a nice day’ after every successful transaction. It boils down to the fact that […]
Axel Meierhoefer asked: When we have some time to take a breath, read a newspaper, watch a TV show, and relax, we find a continuation of what is common in the work place. A lot of what is presented and written about is describing how well – or not so well – others did, organizations […]