Mark Rosenberger asked: When it comes to customer satisfaction there is plenty of focus on the customer in most organizations. But little is written about the need to take care of the people you count on most so you can take great care of your customer –your Trapeze Buddies. Simply stated, a Trapeze Buddy is […]
Tag: Customer Satisfaction
Developing People asked: In 1959, Kirkpatrick first outlined four levels of training evaluation: · Reactions – ‘liking or feelings for a programme’. · Learning – ‘principles, facts etc absorbed by the participants. · Behaviour – ‘using learning on the job’. · Results – ‘increased production, reduced cost’s etc’. Clearly an organisation would not invest in […]
Kevin Sinclair asked: Continuous process improvement is a systematic approach to achieve both incremental and breakthrough improvements in processes. This results in effective, better and more efficient ways in producing products or services. Why is continuous process improvement important? The world is changing daily. If you do not keep up with the changes that are […]
Dan Cosgrove asked: Are your employees promoting your best items–the ones that are both profitable and crowd-pleasing? Or, do they leave it all up to the customer and miss opportunities for greater sales, customer satisfaction and profit? If they’re not employing suggestive selling, then you’re not fulfilling your profit potential. The good news? Effective customer […]
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Circle of Satisfaction
Sasha Mohammed asked: If you’re having trouble with customer satisfaction, take a good look at your employee satisfaction level. You may find the two are more closely linked than you thought. Take the example of two employees working in the same position for different companies – let’s call them employee A and employee B. Employee […]
Tony Jacowski asked: A team is successful when it sets a benchmark and exceeds it. The team will perform when proper goals are established and benchmarks set for them to achieve. The record of progress should be maintained to keep the team on track. The Metrics Performance may be measured as productivity, quality levels achieved, […]