Feedback and Rewards

Circle of Satisfaction

Sasha Mohammed asked: If you’re having trouble with customer satisfaction, take a good look at your employee satisfaction level. You may find the two are more closely linked than you thought. Take the example of two employees working in the same position for different companies – let’s call them employee A and employee B. Employee […]

Conflict Resolution

What you Can Do to Promote Conflict Free Diamonds

Shlomit G asked: International efforts are being done to ensure that the Kimberly Process will be effective. However the Process alone will not be able to completely eradicate the trade in blood diamonds. Participating nations have to strictly follow guidelines and show more transparency, companies would have to help by divulging names of people involved […]