Kate Tammemagi asked: Customer service training is best carried out with the  whole team together – no matter what the organisation is, whether in a call centre, a business or professional situation With the team together, you can improve their customer focus, basic telephone skills and the standard high quality best practice.  However,  here are […]
Tag: Winning Team
Donald Mitchell asked: At the end of the AFC Championship Game in NFL playoffs in early 2007, the New England Patriots fell just short of beating the Indianapolis Colts at home. In thinking about what happened, the Patriots realized that they needed better players and improved teamwork. During the off season, the Patriots added many […]
Melissa Vokoun asked: The value of work groups to accomplish complex projects achieve company goals is now widely accepted. Few would argue that teams are the best way to approach both short and long term projects. But who should make up these teams to maximize their effectiveness? Putting together a winning team is like orchestrating […]
Kev Woodward asked: You look at your sales figures and they are OK, up a little but not as much as you expected. So what’s wrong? You think things over for a few days and take a look around. The people in the sales office just don’t seem to be buzzing. The atmosphere in accounts […]
Bob Selden asked: Copyright © 2006 The National Learning Institute We all want to be associated with a winner, be it a winning person, a winning team, a worthwhile cause or a successful organisation. We all have sports people, teams, actors or artists that we consider “ours”. When they do well, we bask in their […]
Kev Woodward asked: Friday morning and the office is buzzing – but for all the wrong reasons! Your staff cannot wait to leave work and begin their weekend. There is no motivation to do their job; that is why your sales targets for the last quarter were not met. So just how can you spice […]