Feedback and Rewards

Build Bridges Not Walls – Employee Recognition

John Morris asked: Regular, one-on-one assessments with your staff provide an efficient two-way forum with which to set and review realistic achievement targets, provide feedback on performance, and listen to and consider any problems employees may have. For example, a sales executive may feel that he or she is under performing, when in fact sales […]

Leadership Mistakes

Leadership Tips — Teach Customer Service

Tom O\’Dea asked: If you believe that one of the primary roles of a leader is to teach those that you lead; and if you believe that your reputation for customer service can be the difference in your success or lack thereof; then it stands to reason that as a leader, you should be teaching […]