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Feedback and Rewards

How to Make Friends With Your Loyal Customers

Kaitlyn Miller asked: You can’t make friends without talking to people. Even in today’s computer age, where people make “friends” online, they still interact in some way. As a businessperson, it is important for you to “make friends” with your most loyal customers. Doing so will not only benefit you through increased sales and positive […]

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Communicating as a Leader

How to Effectively Change Course Without Mutiny: 3 Tips for Leaders Presenting Changes

Sharí Alexander asked: Often, as leaders within an organization, you are asked to lead a team of people in a certain direction and you do so to the best of your abilities. But then, you get a call from the powers that be requesting that you change the direction your team is headed and to […]

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Leadership Styles

Two Questions to Help You Change Your Leadership Style

Steven Sonsino asked: Do you want to change your leadership style? Perhaps you’ve discovered something in particular that you want to do, or do differently. And this, of course, is the problem. You want to change something you do, but the folks in the office just aren’t expecting you to change anything. They don’t WANT […]