Conflict Resolution

Do You Have Trouble Keeping Your Mouth Shut

Mark Webb asked: Speak when you are angry and you will make the best speech you will ever regret. If you answered yes to the title question I am sure you have realized the truth in this quote by Ambrose Bierce. In order to gain control over your tongue you must be determined to see […]

Managing Performance / Setting Goals

A Secret No One Tells New Managers

Wally Bock asked: The Merriam-Webster dictionary lists two meanings for “confrontation.” There are “a face-to-face meeting” and “the clashing of forces or ideas.” Both are part of being a boss, but hardly anyone tells that to a new manager in advance. You could say that managing others is the art of “controlled confrontation.” Doing it […]

Young and Minority Leaders

Culture and Collusion- Condoning Corporate Anarchy (part Two)

Leanne Faraday Brash asked: s ubiquitously defined as “the way things are done around here”. Note the distinction between how things are done and official mantra, company rhetoric, policy and even, relevant instruments of law. It’s what we do and allow others to do that says more about who we are and what matters than […]