Managing Performance / Setting Goals

A Secret No One Tells New Managers

Wally Bock asked: The Merriam-Webster dictionary lists two meanings for “confrontation.” There are “a face-to-face meeting” and “the clashing of forces or ideas.” Both are part of being a boss, but hardly anyone tells that to a new manager in advance. You could say that managing others is the art of “controlled confrontation.” Doing it […]

Communicating as a Leader

7 Fast Steps to Great Interpersonal Communication

Peter Murphy asked: Interpersonal communication has a lot to do with non-verbal cues as well as what you say. People unconsciously detect a lot of meaning – and sometimes misinterpret it – from body language. Making sure that you are using the right kind of body language can help to prevent an awful lot of […]