Bob Pearce asked: I.History The roots of Total Quality Management can be traced to the early 1920’s production quality control ideas, leading from mere inspection to the development of essential processes ideas and tools for business development and performance improvement. II. What is Quality? A frequent definition is “The ability to delight the Customer by […]
Tag: Total Quality Management
Activestrategy asked: The Balanced Scorecard – Origins in Total Quality Management In the late 1980s, vast numbers of companies were rapidly adopting Total Quality Management (TQM) principles, yet many of these organizations found themselves struggling to tie TQM to their bottom-line results, because TQM efforts tended to focus on isolated improvement projects that too often […]