Bob Pearce asked: I.History The roots of Total Quality Management can be traced to the early 1920’s production quality control ideas, leading from mere inspection to the development of essential processes ideas and tools for business development and performance improvement. II. What is Quality? A frequent definition is “The ability to delight the Customer by […]
Tag: Market Share
Ann Knapp asked: The challenge for companies in the glass making business, especially those with significant resources and financial strength, is to differentiate themselves by developing and introducing new profit opportunities for their customers, something that can be done by meeting the requirements of the industries we serve as well as anticipating future trends and […]