Managing Performance / Setting Goals

An Introduction to the Balanced Scorecard Management Framework

Activestrategy asked: The Balanced Scorecard – Origins in Total Quality Management In the late 1980s, vast numbers of companies were rapidly adopting Total Quality Management (TQM) principles, yet many of these organizations found themselves struggling to tie TQM to their bottom-line results, because TQM efforts tended to focus on isolated improvement projects that too often […]

Feedback and Rewards

How to Successfully Build Customer Loyalty

R.L. Fielding asked: In today’s competitive marketplace, the race to increase profits by cultivating customer loyalty is going at full speed. Customer retention is not only a cost-effective and profitable strategy, it is a necessity for businesses wanting to stay ahead of the pack. As consumers are spending less thanks to soaring fuel and food […]