Feedback and Rewards

Customer Service – A Proactive Step

Scott Lindsay asked: A farm equipment company in Canada is blazing a new trail in customer service. REM Enterprises Inc. of Saskatchewan, Canada has developed a “Charter of Values”. This charter essentially lets customers know what they can expect from the company whether they are a customer or not. The basics of the REM charter […]

Transformational Leadership

How Transformational Leadership Uplifts the Passion of Its Followers

Muna wa Wanjiru asked: Transformational leadership assumes that people will follow that person who has the ability to inspire and motivate them. A person that has the passion and vision to excel can do great things. It also assumes that tasks can be accomplished by injecting energy and enthusiasm among the followers. Transformational leadership uplifts […]