Communicating as a Leader

Better Communication Skills — Email, Meetings, Phone Calls

Tom O\’Dea asked: Introduction  Better communication skills start with the right choice of communications media.  Good intentions are sometimes lost in misunderstanding that could have been avoided with honest, face to face discussion.  Yet face to face is not always practical.  How do you make the right choice?  A Real Example This is a story […]

Leadership Mistakes

What's Going on at Your Hospital? Emotional Intelligence Development

Bill Benjamin asked:   What’s Going on at Your Hospital? The Perils of Playing Small IHHP – Institute for Health and Human Potential   What’s Going on at Your Hospital? In US hospitals today, one in 20 patients receives the wrong medication. Three and a half million patients become infected while being treated in […]