Tom O\’Dea asked: Introduction Better communication skills start with the right choice of communications media. Good intentions are sometimes lost in misunderstanding that could have been avoided with honest, face to face discussion. Yet face to face is not always practical. How do you make the right choice? A Real Example This is a story […]
Tag: Perils
Bill Benjamin asked:  What’s Going on at Your Hospital? The Perils of Playing Small IHHP – Institute for Health and Human Potential http://www.ihhp.com/  What’s Going on at Your Hospital? In US hospitals today, one in 20 patients receives the wrong medication. Three and a half million patients become infected while being treated in […]