Problem Solving

Listening Builds Trust

Jack Pyle asked: Trust is at an all-time low in America organizations. It’s no wonder when you consider how little respect employees get from above. When I visit organizations, staff members tell me about problems. More interestingly, they tell me their innovative ideas to fix the problems. “What a great idea,” I say. “Have you […]

Communicating as a Leader

Body Language Speaks Louder Than Words

Lydia Ramsey asked: Has it ever occurred to you how much you are saying to people even when you are not speaking? Unless you are a master of disguise, you are constantly sending messages about your true thoughts and feelings whether you are using words or not. Studies show that your words account for only […]