Women in Leadership

A Different Way to Think About Bragging

Lynn Rousseau asked: My client, Gloria, was recently named head of the information technology group in her organization, reporting to the CEO. In the past, she has been successful in getting things done by ‘flying under the radar’ and influencing behind the scenes. We could also describe this as being somewhat invisible. She tells me […]

Feedback and Rewards

How to Successfully Build Customer Loyalty

R.L. Fielding asked: In today’s competitive marketplace, the race to increase profits by cultivating customer loyalty is going at full speed. Customer retention is not only a cost-effective and profitable strategy, it is a necessity for businesses wanting to stay ahead of the pack. As consumers are spending less thanks to soaring fuel and food […]