Serge Dandelin asked:
No matter what kind of business you are in, there is one thing that is essential for your business to do good, and that is good customer service. However, did you know that if you are running an online business your customer service has to be on its guard all the time, and it has to be better than most other companies’ customer service?
This is because the internet, for an online business, is the only form of communication that you have with your customer. Not only do you have to have good written speech, you have to know what they are thinking without actually seeing or talking to them. It’s hard to have great customer service all the time, but one thing is for sure, if you do then you can rest assured that your online business is going to be around for a long time to come.
Customer service plays a very big role in keeping your customers happy. When you are online you get questions asked to you all the time, and you have to be able to get to them all. The best way to do this is to have a few different people in charge of customer service. However, you have to stay in close contact with each other.
This way you all know what is going on at the same time. Also, there has to be someone taking care of the customer service all the time. During the day you can have someone on the phone, and at night you can have people writing the emails. Either way, it’s important for you to give your customer the service that they deserve.
The most important thing about the customer service is making sure that the customer leaves happy. If the customer leaves happy then there is a good chance that they are going to come back and shop with you again, and this is true for the internet as well. If your customer has a problem you can simply contact them, make it better, and there should be no hard feelings. Remember, the customer is always right. So never argue with a customer. Even if you know that he is wrong.
Another key factor is to go go beyond your customers’ expectations by giving them more than what they expect from you. The will that you demonstrate to help your customer will create confidence and trust from your customers. Your courtesy will make the difference because we all want to be treated well when we are a customer.
You have to do everything in your power to keep them happy, because it’s their money that is going to keep you going. They are the ones paying your bills and you owe it to them to give them the help they need when they need it. Giving special attention to your customers may lead to further business and more customers when your great customer service is passed on by a happy customer.
To Your Success!