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Employee Development – Building Employee Morale and Enhanced Value to the Organization

Christine Casey Cooper asked:

Employee development is an essential element of company growth. If a company wants to attract and retain the best people, it needs to invest in employee growth and development. New employees will find it rewarding to learn new things and take on better and better challenges. Progress is a result of an organization that fosters learning and constant improvement.

Mentoring helps both the new employee and the mentor. Some time ago there was case of a new employee who came equipped with technical skill in a new area. In his master’s degree studies, he had done research in a ground-breaking new discipline. The mentor recognized the value of this, and he introduced this new discipline into the analyses at hand. This got the attention of management and the major customer too. It evolved into the next effective method of tackling a difficult analytical task. Everybody benefitted from the experience.

Additional training is beneficial to the employee and the company, whether it is in-house training or a seminar brought inside from outside expert resources. In fact, some seminars are free because they fulfill an element of the sales function of suppliers. (Selling is educating.) Reimbursement of employee studies at the university or seminars is a good investment because it imparts new knowledge to promising individuals, and it makes them more valuable. In addition, it makes the organization a desirable place to work. Further, promotion from within is fostered, and it demonstrates the company’s faith in the abilities of the employee.

Star performers need to be recognized by a pat on the back, but ignoring this need can be demoralizing. Performance can suffer if the employee receives no recognition for their efforts. The creative learning process can be encouraged by openness to new ideas or suggestions. Management can formalize this process with suggestion plans with cash rewards attached for useful ideas. Cynics claim that the employees are being paid to perform without special recognition or rewards. Experience has proven them wrong.

Stages of Employee Development – looking ahead to what comes next

A. Exploration: The exploration stage is defined by routine, guided work where the employee gets help and is allowed to take initiative as he is able to do so. During this stage, the employee develops a self image and learns what he can excel at doing.

B. Establishment: The establishment stage is defined by independent specialization where the employee has mastered certain specialties and has become significantly more productive. This is the stage where the employee can take on important organizational responsibilities.

C. Mid Career: The mid career stage is where the employee can guide others. The employee clearly understands the goals and requirements of the organization and can develop and mentor others. Mentoring is gratifying to most employees as they feel that they are now able to contribute to the organization through the contributions of others.

The final stage is disengagement. The career turns to organizational direction and decision making. The manager is looking ahead to retirement and accepts new roles. With a long view of the future, the employee and his manager can effectively plan for future development events in his career.

The Role of the Supervisor – One important ongoing role is that of the employee coach. He provides positive comment and corrective feedback. He gives his advice, information and insight on the organization. He imparts good planning by teaching the discipline of goal setting and checking progress. He allots time and money for employee development. He also finds opportunity for application of new learning, which is the heart of employee development.

The supervisor allows for the employee learning curve. Time and practice is required to learn and apply new skills. This is not an overnight process. He provides feedback by engaging the employee in friendly conversation. Career coaching is another facet of employee supervision.

The Role of the Employee – The savvy employee seeks out a variety of assignments, and he is willing to tackle tough problems. He will be in a position to coach others who could benefit from his particular set of knowledge and skills. He should be willing to take on varied assignments that offer different challenges and learning experiences. Goal setting and attendant planning operations should be a part of his development.

He should be called upon to conduct meetings and make special presentations of his findings. On occasion he will be called upon to participate on a large scale committee including networking with others who are working to meet company goals.

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