Colleen Kettenhofen asked:
agement and effective leadership skills seminars, I often ask participants, based on their years of experience, to list their top do’s and don’ts for effectively managing people. After conducting workshops and keynotes all over the world for over 12 years, I’ve come up with ten timeless principles, or tips for managing people. Here are the top ten:
1. Set goals collaboratively with your employees. You’re more likely to have employees who are accepting of the solution because they were involved in the process.
2. Follow through. Always do what you say you’re going to do. Otherwise, your credibility is destroyed. As the saying goes, they remember your last act.
3. In managing people, be empathetic and compassionate when the situation calls for it. For example, when a good employee is experiencing personal problems. Remember, your employees are your most important asset. And, you are managing people.
4. Be honest, trustworthy, fair and respectful. In managing people, if you employees don’t perceive you as trustworthy, you’re less likely to have real influence over them.
5. Lead by example. Be a good role model. If you are honest, trustworthy, respectful, and hardworking, you’re training them to be the same.
“Effective leadership in managing people = getting along with others.”
6. Communicate clearly with your staff on a regular basis. The importance of good communication sounds so obvious, it’s as if it shouldn’t need to be mentioned! But over and over, I hear about managers who don’t communicate effectively.
7. Take care of important issues. Don’t procrastinate working on projects you don’t want to do. And promptly address performance issues with a difficult employee. Otherwise, these problems only get worse.
8. Have goals and objectives clearly defined in writing for accountability. Include dates, deadlines, and numbers so it’s very clear what’s expected. For example, if someone is in customer service they are to, “Respond to all customer inquiries and complaints within 12 hours of receiving them.This way, the employee clearly understands what’s expected of them and is less likely to say, “Well,that’s just your perception. You’re just picking on me.”
9. In managing people, be available. Be approachable.
10. Empower and motivate the team not just in terms of completing tasks, but also in terms of good communication and managing conflict.
Effective leadership when managing people correlates to successfully managing conflict. Learn to get along with others. It’s not just what you know, or who you know, but how well you get along with others.