Categories
Feedback and Rewards

Team Focus – How to Re-set the Sights

Andrew Wood asked: I was at a training event recently and during the opening ‘set the scene’ intro the senior director in the company asked the group to list all the things that were stopping them providing a good service to their customers. The team took great pleasure in listing all the concerns: Morale, time, […]

Categories
Uncategorized

Make your Speech a Success.

Daniel Hunt asked: young priest asked his honest grandmother how she found his first sermon. She answered:” I noticed only three flaws in it. First, you were reading. Second, you were not reading very well. And third, that sermon was not worth reading at all!” We can only imagine how the priest reacted to such […]