Marketing Team asked: New technologies are leading the way in the evolution of the contact center. By the revolution in communication and information technology have led to a boom in call centers across the world. Call centers use different technologies to join with a customer. As focal points of communications, contact centers were the first […]
Tag: Linchpin
Tris Brown asked: Our experience and research tell us that most training initiatives consistently fall short for two reasons: 1. They are not fully implemented or executed. 2. They do not show measurable improvements in performance or in business results. These two factors have rightfully created ambiguity and cynicism around training as a strategic investment. […]