JamesSkinner asked: In the previous steps, we have primarily concerned ourselves with that which we are attempting to discipline ourselves and our organizations to do. What do we need to do, when does it need to be done, and what are the guidelines for its actual execution that must be followed? From this step onward, […]
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How To Get Return Customers
David Gass asked: One of the toughest parts of running a small business is building customer loyalty. Unlike big companies, you may not have the requisite infrastructure or funds to invest in big banner ads or give out freebies and discount coupons. How then, do you ensure that the customer comes back to your establishment? […]
Kanwaljit Kaur asked: Almost everyone who know how to make money selling on eBay knows that communication with buyers must occur. However, when most think about communicating with buyers, they think about communicating before and during the actual auction. Unfortunately, that is only part of the story. Communication really starts after the sale. Want to […]
Stacey Barr asked: It’s got to be one of the most stressful aspects to running a small business – fairly rewarding staff for their performance. The biggest problems with it seem to be: *Â You are rewarding staff for performance that hasn’t added to the bottom line for the business. *Â Staff don’t feel that […]