Managing Performance / Setting Goals

Managing Infrastructure : a Herculean Task

jaya sinha asked:


Infrastructure management in IT industry is quite a daunting task yet essential from the perspective of obtaining a better business and a scalable enterprise.

The management of infrastructure involves complete maintenance, support and development of server to network infrastructure, Data Center, Backup and storage, database, desktop, helpdesk, and data communication system.

From the complete planning and organizing to execution stage of the infrastructure, IT infrastructure management assumes multi-dimensional facets with multiple tasking roles of an IT manager.

The task of managing leads to the smooth operation and enhanced efficiency of the IT enabled organization. And more so, the hardware and software problems are resolved with much accuracy and alacrity.

A wide range of infrastructure management services are outsourced by many companies to effectively continue with their operations. The companies may take consulting services, design and implementation, infrastructure capability management by so outsourcing.

And there are some who manage on their own by having well-equipped staff to cater to their daily requirements. The end result of effectively managing the infrastructure also results in lower costs and more savings for an enterprise. Often the companies who manage to have disaster recovery solutions save the companies from floundering and accruing major expenses. Companies who manage infrastructure on their own include HP, IBM, APC etc.

The benefits of infrastructure management:

• Enhanced efficiency and optimum utilization of IT resources.

• Reduced overhead costs.

• Maximum utilization of the physical assets.

• Better service delivery to clients.

• Lesser time required to do the same work as would have been required manually and to achieve the performance levels.

Data Center management: The data center products are tracked, monitored and managed by the data center managers to enable effective maintenance irrespective of network outages, prevention from natural disasters, data theft and data recovery maintenance.

Some companies also manage remote data center management and most of the companies are using virtualization strategies. In spite of so much advancement taking place, many companies till today are not having automated monitoring data management system. So, the goals of these companies encompass all of the above with environment concerns high on their agenda. The data center management has helped not only the IT-pro companies but other sectors like healthcare, banking and financial, telecom, education and also govt. sectors and private manufacturers.

Network management: The management of data network entails proper selection, implementation and operation of the right kind of network. LAN and WAN connectivity has been effectively utilized by a large number of enterprises to connect to a large number of users inside and outside the organization. The management of networks is essential to manage teams and the whole enterprise.

Server management: The management of servers involves comprehensive solutions and suites to abridge the whole server life-cycle. From the complete deployment of servers to monitoring the centralized consoles, all are taken care of by the IT managers to Helpful in handling large volume transaction processing requirements.

Database management: The IT managers manage the database so designed by the software professionals based on variety of data models suitable to an individual organization. Managing the complex software programs lead to an effective storage, data retrieval and data update. Using DBMS prevents duplication of customer records because only one user at a time can enter the key field and make changes.

Effective maintenance of database leads to well-defined and objective use of corporate data and also makes the enterprise handle the information system environment with much ease and flexibility. Also there is complete security of the data feeds.

Data communication management: The data communications management involves the use of network applications over across wired or wireless communication. The call over a telephone or a mobile is captured by the application system in the form of a data. The initial protocol is converted into a different protocol adapting to a particular service.

Today with unified communication gaining concept, the proper management of email, PBX, VOIP (Voice Over Internet Protocol), EPBX, voice mail integrated into a single environment makes B2B and B2C operations much easier and flexible.


Desktop management: This involves managing all the components of a desktop. This includes complete installation and maintenance of hardware and software along with the user accessibility and security of systems.

As security has become a major issue these days, it requires security-related tasks by way of spyware installation. DMI (desktop Management Interface) is used as foundation tool to track all large number of computers from one central location.

Helpdesk management: This involves managing the central point from where any query, problems or vital issues are addressed. The helpdesk products enable complete CRM (Customer Relationship management) and also the tracking of support request from users online. This involves on-site training and assistance. Helpdesk enables maximum ROI in technology and services.

If an IT manager makes every effort to manage all the above components of infrastructure, he is sure to make the enterprise environment much smoother ultimately leading to business success.

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