Benjamin Bressington asked:
The success of any business is directly affected by the loyalty of its customers. If you run a business, you must make it one of your primary goals to build a relationship with your customers. Creating customer loyalty takes time and effort, but it’s essential to the long-term success of your business and it doesn’t require a substantial budget.
Keep in touch with your customers
Stay in the forefront of your customers’ minds by keeping in touch with them on a regular basis. For example, you might want to create a customer newsletter that you send to customers every month that provides them with information they can use. Or, you might want to send coupons for discounts on your products or services on a regular basis. Staying in front of your customers is a key to creating loyal customers.
In addition to keeping in touch via snail mail, take advantage of email marketing. You might want to send an e-newsletter to your customers every week, informing them of your latest products and services, the latest news, and offering them coupons or other specials for being a loyal customer.
Offer customer loyalty rewards
Offer your loyal customers rewards for doing business with you. For example, many grocery stores offer a customer loyalty card that provides customers, who have a card, with discounts on products. The cashier swipes the customer loyalty card each time a customer checks out and the amount saved by using the card is tallied. Oftentimes, cardholders will receive extra discounts around the holidays as a reward for shopping at the particular grocery store and using their card.
Consider how customer loyalty rewards could play a role in your business, and implement such a program to help build customer loyalty.
Provide superior customer service
A common complaint among many customers today is a lack of good customer service. While customer service may be a downfall for many businesses, make it an advantage with yours by providing superior customer service. When your customers contact you, respond promptly and with a willingness to help. When your customers have a problem, do your best to solve that problem so that they are happy with the end results.
Highlight your USP
You must find a way to highlight your USP, Unique Selling Proposition, when you are marketing. For example, if your product or service comes with an ironclad money-back guarantee, mention that in your marketing materials, on customer invoices and receipts, and when talking with customers.
Listen to your customers’ feedback
Ask for your customers’ feedback then listen to what they actually have to say. If a customer informs you of a problem, do your best to solve that problem. You can create loyal customers by showing that you care about what they have to say.
Remember, happy customers become loyal customers, and loyal customers will refer others to your business, so it’s essential that you genuinely care about your customers and listen to what they have to say.