Kris Koonar asked:
Whatever business you are in, regardless of how big or how small it is, it is really a business of relationships. Good relationships at work, within organizations and with clients, suppliers and service providers are a very important part of doing well, although it is often ignored or sidelined by businesses.
Relationship skill deficiencies in the participants are the biggest hurdles for most relationships, making them difficult and unproductive. Managers and leaders in the present business world need to possess a certain level of relationship intelligence and use it to manage a range of individual and group behavior issues within the organization, like office conflicts, resolving differences in opinions, handling difficult employees, raising and maintaining morale and encouraging creativity.
Typically, relationship coaching focuses on interpersonal skills of a person, with a view to improving them. Through these programs, members of middle and higher management can learn to communicate better and can improve their people skills, helping them to maintain and improve existing relationships and salvage bad ones. Executives can be coached to be more relaxed and much more effective in their work. Teams that are coached tend to be positive in outlook, as well as achieving higher productivity levels.
Good relationship coaching allows and empowers organizations to step outside their faulty and adversarial communication modes and brings home to everyone the concept of the organization being a team. It enables team leaders and their teams to create an environment for themselves, where they can design an effective future and acquire and polish the leadership and learning environment accordingly. It mobilizes trains and inspires people and gets them to move beyond the blame or compliance format of relationships, to a real ownership feeling that makes them participate fully within the team and allows them to work together more effectively.
All human relationships are complex systems and none so more than relationships within organizations. People communicate in different ways and respond to communication in various ways within the hierarchy of this relationship complexity. This includes friendships with colleagues and superiors, teamwork relationships within the immediate team, various partnerships, leadership of subordinates and meetings with strangers, who may be potential clients. In each of these relationship types, there is a range of culturally and politically appropriate skills and of appropriate and real levels of intimacy or closeness between participants.
In most cases, the actual human relationship problems are easy to recognize. However, it is much harder to understand the underlying systemic problems causing the behavior. Mistaken and wrong analyses or implementation of incorrect solutions can be disastrous to the organization. Managers need to establish a relationship with the self, before they can hope to intervene in and solve relationship problems for others. This would allow them to create better relationships that could be mutually beneficial.
Relationship coaching is a simple, common sense based, non-judgmental way of initiating and enhancing business and personal relationships, a lot more positive and more productive. It can help to reduce the costs of conflict and conflict resolution helps to develop better, more effective personal relationships and a positive workplace atmosphere.